At Forest Coffee, we believe great coffee starts with healthy coffee-growing communities and a thriving natural environment. The Reforest Project is our hands-on commitment to climate action, sustainable coffee farming and supporting the future of Colombian coffee.
Coffee-growing regions across Colombia are facing increasing environmental challenges, including severe droughts, changing weather conditions and rising production costs. These challenges can affect both coffee quality and yields, while placing additional pressure on the farmers and communities who depend on coffee for their livelihoods.
The Forest Coffee Reforest Project aims to help build greater resilience within Colombia’s coffee-growing landscapes through native tree planting and sustainable farming practices.
Our goal is to plant 50,000 native trees across northern Tolima and southern Caldas, Colombia. The project began with an initial planting of 200 native trees across the farms of 30 local coffee producers near El Vergel Estate in Fresno, Tolima, helping to restore and strengthen the local coffee-growing ecosystem.
By planting native trees alongside coffee farms, the Reforest Project supports healthier landscapes while helping coffee-growing communities adapt to changing environmental conditions. Reforestation can contribute to biodiversity, healthier ecosystems and more resilient coffee-growing environments for future generations.
At Crosby Coffee, we like to keep things simple, transparent, and fair when it comes to shipping. Whether you’re ordering your first bag or stocking up for the month, here’s how our postage rates work.
If you’re part of our coffee subscription service, good news — delivery is completely free. This applies to all subscription orders!
For smaller orders weighing up to 2kg, we offer a tracked standard delivery service at just £4.00. Most parcels arrive within 2–3 working days.
If your order weighs between 2kg and 20kg, postage is £7.00. This service is tracked and ideal for larger coffee orders or bundles.
Need your coffee in a hurry? We offer a Next Working Day service when you order before 11am.
Please note: this service excludes weekends and bank holidays.
We roast fresh to order, and most parcels are dispatched the same working day if placed before 11am (Monday to Friday). Orders received after 11am or over the weekend will be dispatched the next working day.
If you’re local, you can choose Click & Collect from our Roastery or one of our stores:
Crosby Coffee Roastery, 13 Glegg St, Liverpool L3 7DX
Crosby Coffee Waterloo, 2 Oxford Rd, Waterloo, Liverpool L22 8QF Crosby Coffee Lark Lane, 62 Lark Ln, Liverpool L17 8UP Crosby Coffee Hightown, 2 Alt Rd, Hightown, Liverpool L38 0BFWe’ll email you when your order is ready - this could take up to 5 days if you select one of our shops or up to 24hrs if you select our roastery.
If your order hasn’t arrived within the expected timeframe, please contact us at retail@crosbycoffee.co.uk with your order number. We’ll track it down and get it sorted quickly.
R E T U R N S Non-Consumable Goods (Equipment & Merchandise) We accept returns for faulty goods and for unused, non-faulty equipment or merchandise.Items must be unused, in their original packaging, and returned within 14 days of purchase. All returns must be sent to:
Crosby Coffee, Maddrell Street, Liverpool, L3 7EH Please include your order number and email address with your return. For non-faulty items, return postage is the responsibility of the customer. You must provide proof of return. For faulty goods, we will arrange collection using our nominated courier or a returns label. You will be required to be available for the scheduled collection date and time. Consumable Goods (Coffee) We want you to be happy with your order. However, due to the nature of coffee as a consumable product, we are only able to offer a refund or replacement where the product is faulty or damaged. All claims are subject to assessment by our Customer Service team and, where appropriate, our Head of Coffee. If you believe your coffee is faulty or damaged, please contact our Customer Service team: Email: retail@crosbycoffee.co.uk Our team will work with you to resolve the issue as quickly as possible.