PRICES

All prices are subject to change without prior warning. We will endeavor to update prices whenever possible but this can sometimes be out of our control and will fluctuate upon coffee season.

Subscription Purchase Options & Cancellation Policy

Minimum Term

All recurring subscriptions are subject to a minimum commitment of three (3) deliveries. During this minimum term, the bag size selected at checkout must remain unchanged.

Skipping Deliveries

During the first three deliveries, you may skip deliveries up to a maximum of three billing cycles in total, depending on your delivery frequency:

• 
  Weekly subscriptions: up to 3 weeks
  
• 
  Fortnightly subscriptions: up to 6 weeks
  
• 
  Monthly subscriptions: up to 3 months
  

Skipping a delivery can be managed via your online account. If you would like us to arrange this on your behalf, please contact us by email with at least 48 hours’ notice before your next scheduled dispatch.

Discount Codes

Discount codes are valid for new subscriptions only and apply to recurring subscriptions. Discount codes cannot be used on pre-paid subscriptions.
Only one discount code per household is permitted.

Cancellation Before Dispatch

You may cancel your subscription at any time before the first order is dispatched, with no obligation.

Cancellation After First Dispatch & Early Termination Option

Once the first order has been dispatched, you are ordinarily committed to the minimum three deliveries.

However, you may choose to cancel the subscription after receiving the first delivery by paying:

• 
  The full retail price difference for the coffee supplied (where a discounted or promotional price was applied); and
  
• 
  The cost of delivery for the dispatched order.
  

Upon payment of these amounts, the subscription will be cancelled and no further deliveries will be made.

Cooling-Off Period

You are entitled to a 14-day cooling-off period from the date you receive your first delivery to cancel the remainder of the subscription. In this case:

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  You remain liable for the cost of the first delivery; and
  
• 
  You must pay any difference between the promotional price paid and the full retail price of the coffee supplied.
  

Any promotional item or gift received as part of an introductory offer must either be:

• 
  Returned in unused condition; or
  
• 
  Paid for at its full retail value.
  

Returns

If you return the unopened coffee bag and any promotional gift within 14 days of receipt, we may cancel the subscription in full.
Return postage costs are the responsibility of the customer.

Cancellation After Minimum Term

Once the minimum three deliveries have been completed, you may cancel your subscription at any time through your online account.

COFFEE CONSISTENCY

Due to the nature of coffee crops and variations of harvests we cannot guarantee that every coffee will be identical from batch to batch. Whilst every effort in our control is made to ensure ultimate consistency, we cannot be held responsible for changes in crop and reserve the right to apply our no return policy if you are unhappy with fluctuations in consistency.

STORAGE

All our coffee is stamped with its roast date on the front. We recommend using the coffee within 3 months of this date. Once opened we recommend using the coffee within 1 month. Coffee is best kept in an air tight container and away from direct sunlight or heat sources (such as ovens). We do not recommend freezing or refrigerating your coffee.

ORDERS AND DELIVERY

We roast our coffee weekly and will either post orders through Royal mail and other couriers. Online orders will usually be dispatched 2-3 days from ordering but please allow up to 10 working days for orders to arrive. 

PAYMENT

Orders must be paid in full before shipment or fulfilment will be made. Wholesale customers will be talked through account options with their account manager.

WORKSHOPS

• 
  Cancellations: Cancellations of pre-paid workshop bookings must be made at least 7 days in advance of the scheduled event. Only cancellations made within this timeframe will be eligible for date transfer or voucher credit.
  
• 
  Late Cancellations: Any cancellations made within 7 days of the event date are non-refundable and non-transferable under all circumstances.
  
• 
  Ticket Validity: All workshop tickets are valid for 12 months from the date of purchase.
  
• 
  Refunds: Tickets are strictly non-refundable. However, bookings may be transferred to an alternative date (subject to availability and 7 days’ notice).
  

RETURNS

Non-Consumable Goods (Equipment & Merchandise)

We accept returns for faulty goods and for unused, non-faulty equipment or merchandise.

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  Items must be unused, in their original packaging, and returned within 14 days of purchase.
  
• 
  All returns must be sent to:
  Crosby Coffee, Maddrell Street, Liverpool, L3 7EH
  
• 
  Please include your order number and email address with your return.
  

For non-faulty items, return postage is the responsibility of the customer. You must provide proof of return.

For faulty goods, we will arrange collection using our nominated courier or a returns label. You will be required to be available for the scheduled collection date and time.

Consumable Goods (Coffee)

We want you to be happy with your order. However, due to the nature of coffee as a consumable product, we are only able to offer a refund or replacement where the product is faulty or damaged.

All claims are subject to assessment by our Customer Service team and, where appropriate, our Head of Coffee.

If you believe your coffee is faulty or damaged, please contact our Customer Service team:

• 
  Email: retail@crosbycoffee.co.uk
  

Our team will work with you to resolve the issue as quickly as possible.

MOBILE TERMS OF SERVICE 

Last updated: March 2, 2023

The Crosby Coffee mobile message service (the "Service") is operated by Crosby Coffee (“Crosby Coffee”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Crosby Coffee’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Crosby Coffee through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Crosby Coffee. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CCRoasters or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Crosby Coffee mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CCRoasters or email retail@crosbycoffee.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Many thanks,