T & C's

PRICES

All prices are subject to change without prior warning. We will endeavour to update prices whenever possible but this can sometimes be out of our control and will fluctuate upon coffee season.

COFFEE CONSISTENCY

Due to the nature of coffee crops and variations of harvests we cannot guarantee that every coffee will be identical from batch to batch. Whilst every effort in our control is made to ensure ultimate consistency, we cannot be held responsible for changes in crop and reserve the right to apply our no return policy if you are unhappy with fluctuations in consistency.

STORAGE

All our coffee is stamped with its roast date on the front. We recommend using the coffee within 6 months of this date. Once opened we recommend using the coffee within 1 month. Coffee is best kept in an air tight container and away from direct sunlight or heat sources (such as ovens). We do not recommend freezing coffee but if your coffee is in an air tight container it is best kept in the fridge or somewhere with a low temperature.

ORDERS AND DELIVERY

We will normally roast to order on all orders and therefore will require a minimum of 2-3 days when ordering, specifically wholesale orders. However, if you order just at the right time you can have your order the very next day in certain circumstances.

PAYMENT

Orders must be paid in full before shipment or fulfillment will be made.Wholesale customers will be talked through account options with their account manager.

RETURNS

Due to the nature of our product we do not accept any returns on coffee, tea or other consumables. However if there is an issue with any of your purchases please feel free to contact us and we will do our best to resolve any problems with you.

On all brewing equipment and other materials - if you wish to return any item from our brewing range said item must be returned within 28 days or purchase and in the same condition as shipped out to you in its original wrapping. Please send return items to the address below. The cost of returning an item to us shall be borne by the returnee.

Crosby Coffee Ltd. (Returns)
Unit 14 Bridge Road Industrial Estate
Columbus Way
Litherland
L21 2QG