At Crosby Coffee, we like to keep things simple, transparent, and fair when it comes to shipping. Whether you’re ordering your first bag or stocking up for the month, here’s how our postage rates work.

Subscription Shipping – FREE!

If you’re part of our coffee subscription service, good news — delivery is completely free. This applies to all subscription orders!

Standard Delivery – £4.00

For smaller orders weighing up to 2kg, we offer a tracked standard delivery service at just £4.00. Most parcels arrive within 2–3 working days.

Heavy Standard Delivery – £7.00

If your order weighs between 2kg and 20kg, postage is £7.00. This service is tracked and ideal for larger coffee orders or bundles.

Tracked Next Day Delivery (Mon–Fri)

Need your coffee in a hurry? We offer a Next Working Day service when you order before 11am.

• Orders up to 2kg – £7.00
• Orders between 2kg and 20kg – £10.00

Please note: this service excludes weekends and bank holidays.

Dispatch Times

We roast fresh to order, and most parcels are dispatched the same working day if placed before 11am (Monday to Friday). Orders received after 11am or over the weekend will be dispatched the next working day.

Click & Collect (Liverpool)

If you’re local, you can choose Click & Collect from our Roastery or one of our stores:

Crosby Coffee Roastery, 13 Glegg St, Liverpool L3 7DX

Crosby Coffee Waterloo, 2 Oxford Rd, Waterloo, Liverpool L22 8QF

Crosby Coffee Lark Lane, 62 Lark Ln, Liverpool L17 8UP

Crosby Coffee Hightown, 2 Alt Rd, Hightown, Liverpool L38 0BF

We’ll email you when your order is ready - this could take up to 5 days if you select one of our shops or up to 24hrs if you select our roastery.

Pre-Orders

Pre-Orders will be dispatched from a specific date normally displayed on the product listing itself. Please note any other items purchased with a pre-order item will be shipped at the same time, if you need those items sooner please place a separate order.

Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us at retail@crosbycoffee.co.uk with your order number. We’ll track it down and get it sorted quickly.

R E T U R N S

Non-Consumable Goods (Equipment & Merchandise)

We accept returns for faulty goods and for unused, non-faulty equipment or merchandise.

Items must be unused, in their original packaging, and returned within 14 days of purchase. All returns must be sent to:

Crosby Coffee, Maddrell Street, Liverpool, L3 7EH

Please include your order number and email address with your return. For non-faulty items, return postage is the responsibility of the customer. You must provide proof of return. For faulty goods, we will arrange collection using our nominated courier or a returns label. You will be required to be available for the scheduled collection date and time.

Consumable Goods (Coffee)

We want you to be happy with your order. However, due to the nature of coffee as a consumable product, we are only able to offer a refund or replacement where the product is faulty or damaged. All claims are subject to assessment by our Customer Service team and, where appropriate, our Head of Coffee. If you believe your coffee is faulty or damaged, please contact our Customer Service team:

Email: retail@crosbycoffee.co.uk

Our team will work with you to resolve the issue as quickly as possible.